Terms and Conditions

Terms and Conditions

Your use of this website is governed by the terms & conditions set forth below. If you use this website, you agree to follow these rules and be bound by them. You may not use this website and should exit it now if you do not agree with these terms of conditions. Sidepost Fencing Contractors may make changes to this website, including these terms and conditions, at any time without notice. You agree to be bound by the current version of these terms.

Cancellations & reschedules: Sidepost Fencing Contractors requests cancellation before 5 PM the day before the scheduled appointment. All phone, chat or E-Mail cancellations or rescheduling after 5 PM the day before the appointment will be charged $70. Anytime our contractors are denied access to the property at the time of service (due to a customer no-show or lock-out) you will be charged up to the full amount of your booked service. Reschedule requests made on the day of your service may be charged a late reschedule fee up to $70.

Payments: We accept all major credit cards as forms of payment. All payments must be made before the service or immediately after our contractors finish, before they leave your property. Any late payments may incur a $25 fee.

Flat Rate Pricing: We offer flat rate pricing depending on the size of the job, though we reserve the right to adjust the price for fairness if the job is larger or more complex than normal.

Sidepost Fencing Contractors Guarantee: We offer a guarantee on all of our work. This includes a free re-service of any areas that were not completed to your satisfaction during your initial service. A claim on the re-service must be made within 48 hours of the initial service. A claim may not be made if you were present during the service and approved the work during the walkaround.

Negative Reviews: Sidepost Fencing Contractors requires 7 days to fix and resolve any and all issues and problems before relating negative feedback on any public website. This includes, but is not limited to, Google +, Facebook, Yelp, etc.

Referrals: A great deal of time is put into recruiting and checking the background and experience of our contractors. Part of our service agreement states that you agree to not independently hire any of Sidepost Fencing Contractors’ contractors unless you pay our referral fee of $5000. This amount is due in full immediately upon personal employment of the contractors, regardless of whether you use them for a recurring or one-time service.

Recurring Services: Booking a recurring service (weekly, fortnightly, or monthly) locks you in for a minimum of 3 services. If a recurring service is cancelled without a mutually agreed upon reason by yourself and Sidepost Fencing Contractors before three services have been completed, a charge of the difference between the completed discounted services and the pre discounted services will be made.

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